Caught out by a crippled refund policy
2001-10-29 01:00:00 UTC
Well, Selectadisc have just lost themselves a customer. They say they'll only give refunds for defective products. Unfortunately, they fail to understand that a CD which does not adhere to the Red Book standard so that it will not work with CD-ROM drives is, from the consumer's perspective, defective. Intentionally defective, but defective nonetheless.
They've given me a credit note, and so, by locking me into a purchase there, have ensured that I will refuse to make any further purchases there.
It's a pity, because it's generally a nice shop. Probably around 30-50% of my CDs come from there. But what else can I do? How else can I register my protest?